"Picked up phone and just put it down"

A review of Royal Mail by Michael Frost written on Saturday 16th of May 2015

I called today 16/05/15 at 1.28pm, a female picked up the phone and whithout saying anything just put it down, i held the phone for nearly seven minutes whilst she chatted with her co worker about how many walks he has done and scanning stuff etc, after seven minutes she just hung up, when I called back i just got the answer machine.

what kind of service is this?.

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